At MulderMood, your satisfaction is our top priority.
If you’re not completely happy with your purchase, we’re here to make things right — quickly, clearly, and fairly.
🔁 Returns
You may return most physical products within 30 days of delivery, provided they meet the following conditions:
✅ Eligibility Criteria:
- Item must be unused, unworn, and in original packaging
- Must include all accessories, manuals, or tags
- Proof of purchase or order number is required
We do not accept returns for:
- Items marked as Final Sale
- Used travel gear that shows visible wear
- Digital goods or downloadables
💸 Refunds
Once your return is received and inspected, we will:
- Notify you via email
- Issue a full or partial refund to your original payment method within 5–7 business days
If the return is due to a defect or our error, we’ll also refund your return shipping cost.
🔄 Exchanges
Need a different size, color, or model?
We offer fast free exchanges for eligible items — just reach out within 30 days of receipt.
🚚 Return Shipping
You are responsible for return shipping unless:
- The item was damaged, defective, or incorrect
- You received prior approval for a prepaid return label
Note: We recommend using a trackable shipping service.
📬 How to Start a Return
Simply email us with:
- Your order number
- A brief reason for return
- Optional: Photos (for damaged/defective items)
Our team will respond within 24 hours with instructions.
We value trust and transparency.
If something’s wrong, we’ll work with you to resolve it — quickly and respectfully.
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